Microsoft Word 2002 Version Upgrade

smart tags really come into their own in word 2002.Hover your mouse over a contact name in a letter, and the menu allows you to send them an e-mail, open your contacts book in outlook, refer to outstanding diary commitments and so on. This is joined-up organisation of the best kind; in effect you're using web-page-style hotlinks to hop from your word document around your office suite.

there is only so much you want to change in a word processing package, which is for quickly and simply writing documents, after all. But the ability to select unconnected chunks of text (so you could cut and paste two unconnected paragraphs in one go); the reveal formatting task pane, which lets you see all the formats and styles on a given selection; and the drawing canvas, which allows much finer positioning of pictures within a document than before, are all excellent innovations. --john rennie